Category: Marketing Basics

Turning Strangers Into Superfans: How Customer Service Can Supercharge Your Marketing Efforts

Employee Smiling at Customer

I want you to close your eyes and think about a bad experience you had with a business. Then, I challenge you to think about WHY the experience was so bad. Was it because the salesperson was rude to you? Maybe it was because you were dissatisfied with the product. If you had a bad experience with a company, it is likely because their customer service was lacking. Customer service is one of the most important components of any business.